Quality is extremely important to all business owner. Whether they are selling a product or service, they want the quality to be as high as possible, because without quality products, a customer will not return. When customer service is poor, customers learn through experience to stop dealing with a particular company. If employees are unhappy at their job, they will produce poor quality work, will not show up for work and will be tardy frequently. They will do a lackluster job and will show this in their attitude.
As you can see, there is a myriad of reasons the quality of a company might be sub-par. This is why finding the reason for a lack of quality can be much more difficult than it seems. If there is evidence of decreasing quality within your company, it is best to call in the professionals before it is too late. At times, a business owner or executive is at a loss for a solution. This is where Six Sigma professionals can come in and help.
They will analyze the company for flaws, collect data and information to help them make decisions, analyze that data carefully and suggest solutions for areas of improvement. The Yellow Belt level professionals usually work within the company and are actual employees responsible for analyzing what processes are used daily. They will seek to understand where the problems are; if it is in the processes or the employees who are using them.
These Yellow Belt professionals will consult with the Green Belt level professional that is overseeing their work. They will also discuss the problems and suggested solutions with the Black Belt level professional who is in charge of the project.
The Black Belt in charge will then discuss these issues with the business executives. It is up to the business executives to choose what plan to use for change. They will be responsible for implementing the solutions throughout the company or in the departments specified by the Six Sigma professionals. Any employees affected by the changes should be made aware that the plan is taking place.
Whenever employees are confused, they lose trust for the company they are working for. It is very important for employees to trust their employers. A feeling of trust helps them work harder and do better quality work. Because quality is the element of business that Six Sigma deals with, that level of trust must be maintained at its highest level so that any plan of action suggested by Six Sigma professionals can be carried out smoothly with few obstacles hindering it. This process of informing and preparing employees for change is called change management, a specialty of Six Sigma Black Belt leaders.